Coventry City Council employs various managers who oversee different service areas within the local government. These managers lead teams across departments including customer service, child protection, housing, and community safety.
The management structure ensures efficient service delivery while upholding the council’s core values of fairness, inclusivity, and innovation.
Key managerial roles
The Customer Services Team Manager plays a vital role in the council’s public-facing operations. Theis position involves managing staff who handle Council Tax inquiries, payment plans, and changes to residents’ circumstances.
Team Managers in the Central Are a Help and Protection team focus on supporting vulnerable children and families. These managers lead social work teams dedicated to child welfare and protection services.
The Divisional Support Manager within the Safer Housing and Communities Team oversees support functions that enhance community safety and housing services. This role ensures operational effectiveness across these critical public services.
Management values and responsibilities
Coventry City Council managers are expected to embody specific organizational values in their leadership approach. These include promoting fairness, inclusivity, accountability, and innovation within their teams.
Managers are responsible for creating work environments free from discrimination and bias. They must develop team members while ensuring service delivery aligns with the council’s strategic objectives.
Leadership at the council focuses on building motivated teams capable of delivering high-quality public services. Managers regularly balance operational demands with the need for continuous improvement and adaptation to community needs.
Senior management structure
The council maintains transparency regarding senior management through its Annual Pay Policy Statement. This document outlines remuneration policies for Chief Officers and senior managers.
Salary structures for senior positions include provisions for market supplements when necessary to attract or retain key personnel. These supplements help the council remain competitive while maintaining public accountability.
The pay policy ensures fairness in senior management compensation while aligning with the council’s strategic goals. This transparency helps maintain public trust in how taxpayer money is allocated to leadership positions.
Management development and support
Coventry City Council invests in developing its managers to enhance service delivery. Managers receive training and support to effectively lead their teams through changing public service demands.
The council’s management approach emphasizes both operational excellence and people development. Managers must balance administrative responsibilities with supporting staff wellbeing and professional growth.
Team leaders across all departments contribute to the council’s overall mission of serving Coventry residents effectively. Their combined efforts ensure consistent service quality across all council functions.
| Management Level | Primary Responsibilities | Key Values |
|——————|————————–|————|
| Team Managers | Direct team leadership, service delivery | Customer focus, team development |
| Divisional Support Managers | Operational effectiveness, cross-team coordination | Efficiency, collaboration |
| Senior Managers | Strategic direction, policy implementation | Accountability, innovation |